Frequently Asked Questions

 

contour graphic
  • Product FAQs
  • Orders & Returns
  • General FAQs

FAQs About Cranial Cradle Pads for Bassinets and Diaper Changing Tables

Q: Are there any weight restrictions for Cranial Cradle Pads?
Please follow the manufacturer's weight limit for your baby's bassinet, cradle, and diaper changing table.

Q: What are the dimensions of the Standard Size Pad?
The standard bassinet pad measurements are 15 W x  30 L x  2.75 H inches

Q: What makes Cranial Cradle Pads different?
Cranial Cradle Pads are crafted with an ultra-firm, high-density foam that is 2.75" thick, which is about two to two and a half times as thick as most pads that come with bassinets and diaper changing tables! Cranial Cradle Pads also have a unique sleeping area that are specially designed for your baby's comfort and with your baby's health in mind. Its sculpted, contoured pod area helps to relieve external pressure on the cranium itself to help reduce the risks of plagiocephaly, or "flat-head syndrome" in infants.

Q: What type of sheet do I use with the Standard Size Pad?
A standard, rectangular, fitted bassinet pad sheet measuring 15 - 16 inches x 30 inches


Q: What type of sheet do I use with the Hospital Size Pad?
A small, rectangular, fitted bassinet pad sheet measuring 12.5 - 13.5 inches x 26 - 27 inches

Q: How do I clean Cranial Cradle Standard Size Pads?
Wash with warm soapy water and a clean soft cloth, and dry with a clean soft cloth.


Q: How do I clean Cranial Cradle Hospital Size Pads?
Wash with warm soapy water and a clean soft cloth, and dry with a clean soft cloth. For additional antimicrobial action, wipe down with disinfectant or disinfecting wipes.

Q: Why haven't my other children suffered from plagiocephaly/flat-head syndrome after using a traditional bassinet pad, diaper changing table pad or crib mattress?
In 1994 a campaign called "Back to Sleep" went into effect in the U.S. and medical professionals formally recognized that they believed lying infants on their backs while sleeping reduced the incidence of sudden infant death syndrome, better known as SIDS. The theory 'back is best' from this campaign is still the standard for infants today. However, some infants are more susceptible to cranial issues than other infants and the pressure exerted on their heads from the supine position can increase the risk of cranial deformities such as positional plagiocephaly/flat-head syndrome. It is usually unknown which infants are more susceptible to these issues which is why it is important to take preventative measures such as lots of 'tummy time' while awake, practicing the Repositioning Method each time they are laid down to sleep, and through using Cranial Cradle bedding which may reduce these risks, decreasing your child's susceptibility.

FAQs about ordering and returns

Q: Where can I purchase the Cranial Cradle Collection?
You may place an order at the Cranial Cradle online store. Cranial Cradle Pod Crib Mattresses and Pads for Bassinets and Diaper Changing Tables are also available at select retailers.

Q: After I place an order, what about shipping?
Shipping is free for domestic deliveries and products are shipped by UPS Ground Service. International shipping rates will be applied to non-domestic deliveries. Please contact customercare@cranialcradle.co for assistance.

Q: What is your return policy?
Our return policy at Cranial Cradle is for damaged/defective products only. If the product is damaged/defective when you receive it from UPS, contact us immediately and return the product to the address on the label that is attached to your product. Please do not use the product if you think it has been damaged or defective. We will replace the damaged/defective product within 2 weeks after you have contacted our customer care representative. Please follow the guidelines for UPS for returning the product in its original packaging. Please insure and track the return shipment and keep your tracking number from UPS. Cranial Cradle is not responsible for lost return shipments through UPS.

Send to:
Cranial Cradle
14630 Balsam Court
Swan Point, MD 20645-2121

For all other questions, please contact Customer Care
202-643-5453
customercare@cranialcradle.co

General FAQs about Cranial Cradle

Q: Will I be able to use Cranial Cradle on my blog and share with my friends?
Yes, please note on the lower right side of the website there are social media buttons to assist you in sharing Cranial Cradle across the internet. Feel free to share with your friends and family by email, Facebook, Twitter, LinkedIn, your blog and more!

Q: How can I become a dealer?
Please click on the Become a Retailer link below, fill out the form, and a representative will contact you!

INSTRUCTIONS FOR USE AND CARE  |  FIND A RETAILER  |  BECOME A RETAILER  |  CUSTOMER SERVICE